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Coral Hotels Important information about COVID-19 in Tenerife and Fuerteventura

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Important information about COVID-19 | Coral Hotels

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Important information about COVID-19

September 07 2020
Tenerife Fuerteventura

SECURITY MEASURES
From Coral Hotels we want to keep you informed about the evolution of the exceptional situation caused by COVID-19 and the additional health and safety measures that we are already implementing in all our properties to guarantee the safety of our guests and staff.
• Hand sanitizer dispensers will be installed in common areas for use, establishing mandatory use before entering the restaurant.
• The rooms will be disinfected every day by our cleaning staff, increasing the frequency of cleaning in all common areas, with special care for certain objects that are frequently handled such as elevators, door handles, taps, room cards, public toilets, etc.
• All our staff will be trained to prevent the spread of the virus through the implementation of new hygiene and cleaning protocols.
• Our Food and Beverage Department will take measures at the operational level. Show cooking will be prioritized, as well as the buffet service in the form of monodose (individual portions) to minimize the incorrect handling of food by customers.
• Due to the Covid-19 regulations we can not offer spa services in our Coral Suites & Spa. We have also temporarily retired the Hairdryer from the rooms.


FLEXIBILIZATION OF CANCELLATION POLICIES
100% CANCELLABLE RESERVATIONS!
We want to help you plan your vacation for this summer. That is why we have created a FLEXIBLE Rate, available on our booking engine, which is 100% cancelable up to 24 hours before arrival so that you can book without worry.
Below, we offer you different options that are totally flexible depending on the characteristics of the reservations made.

For reservations made before March 14, 2020:
- If your reservation is non-refundable and with a stay until May 15th, we offer you the possibility of postponing the date until June 30th, 2021, in a room with the same characteristics and / or agreeing to pay a possible difference in rate without any management fee. Contact our reservations department via email: reservas@coral-hotel.com who will be happy to help you with the management.

Regardless of the date of stay, if your reservation has a flexible rate, you can modify it by contacting our reservations department: reservas@coral-hotel.com that will advise you on other available dates or cancel it directly from the MY RESERVATION button located on the Home .

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