5% discount and exclusive advantages for registered customers
Book on our official website and travel in complete safety for you and your companions.
The 100% non-refundable rates that require prepayment include Cancellation Insurance so you can book with complete peace of mind. And we include all this totally FREE!
Cancellation Insurance covers up to €10,000 in travel cancellation fees. Check the cancellation reasons in the policy ́s terms and conditions).
Prepaid bookings with Non Refundable rate are associated with a Cancellation Insurance when the reservation is made, and the coverage will end on the check in day.
Prepaid booking amount will be refunded for justified cancellations through the insurance company ARAG. Prepaid booking amount cannot be refunded if the reason for cancellation does not appear in the general terms and conditions of the policy.
In case of no show, the refund of the prepaid amount is not allowed.
The insurance is automatically confirmed.
For reservations with a 100% non-refundable rate, you will receive an email a few minutes after finalizing your reservation with the information on your cancellation policy.
The insurance covers the person who makes the reservation and the companions who travel. VERY IMPORTANT! In order for your companions to be fully covered, it is essential that you add them to your reservation on the web https://app.flexmyroom.com/es/ or at otherwise we will have no way of identifying them.
In the event of any incident, the first thing you should do is immediately inform the insurance company. Afterwards, you will have up to 2 years to present the supporting documentation.
The following amounts indicate the maximum that the Insurer will reimburse:
Trip cancellation fees up to €10,000 per person
If you are making the reservation for a third person you will also have to do this
step for them to be identified.
